台灣女子在菲被亂收行李託運費

菲聊不可 Feitalks.com 新聞報導：我曾在社團發佈一則【在塔比拉蘭去宿霧的船上，我們仍然被亂收行李託運費】之貼文，說明行李託運尺寸標示不明確

回台灣後向船運公司OceanJet 及行李托運公司GlobalPort寫申訴信無果，後續寫信到 「馬尼拉經濟文化辦事處」 、「菲律賓觀光部」 、「駐菲律賓臺北經濟文化辦事處」，三管齊下後終於收到行李托運公司寄的「行李托運尺寸規範」信件，以下我擷取重點google內文翻譯，原文我放在文章末，再請有興趣了解全文的網友自行翻譯

—————————– 我是google 翻譯 —————————-

23-27英寸的袋子要50比索，28-32英寸及以上的袋子要100披索。

此外，我們在航站樓費用櫃檯旁邊有現有的服務檯，以解決乘客問題關心。

—————————— google 翻譯結束 —————————–

若後續網友們發現有再被坑的情況（不單只是碼頭行李託運收費），我提供以下信箱資訊以便大家申訴：

該如何申訴

可以寫信至：

1.馬尼拉經濟文化辦事處 meco@meco.org.tw

2.菲律賓觀光部 philtour@ms57.hinet.net

3.駐菲律賓臺北經濟辦事處 phl@mofa.gov.tw

至於官方何時會公佈訊息讓旅客們了解行李托運尺寸規範這我就不知道了，因為信中並未提及，因此我附上信件圖片，讓大家先存在手機裡以備不時之需，也歡迎大家分享文章～

——————————— 我是原文 ———————————

Dear Ms. Gabato:

Good day!

We would like to acknowledge receipt of the complaint regarding the porterage fee charged to

one of our passengers, which was forwarded to us by the Department of Tourism. We deeply

regret any confusion caused to the passenger, and we sincerely appreciate the opportunity to

address the matter.

After a thorough investigation of the situation, we would like to clarify that there was no

overcharging involved. The porterage fee charged is consistent with the official rates set, and no

fees beyond the approved amounts were applied. However, we have identified that the issue

arose from a lack of proper communication regarding the fee. Unfortunately, the staff on duty

failed to provide a clear explanation due to language barrier of the porterage charges to the

passenger at the time, which led to the misunderstanding.

We take full responsibility for this oversight and understand the importance of transparent and

effective communication, especially regarding service fees. To address this issue and prevent

future occurrences, we will set up our signage of our Luggage size reference for a better

understanding of our passenger in our Check-in Baggage Counter. Below is the photo,

The size bag of 23-27-inch cost 50 pesos and the 28-32 inch and above cost 100 pesos.

Furthermore, we have our existing Helpdesk beside terminal fee counter to address passenger

concern.

We deeply regret that this miscommunication caused inconvenience to the passenger and any

additional concerns for the Department of Tourism. Please be assured that we are committed to

maintaining the Philippines’ reputation as a hospitable and tourist friendly destination.

Should you require any further details or clarification regarding our actions to address this issue,

we are more than happy to provide them. We sincerely hope this will resolve the matter and we

appreciate your understanding as we work to enhance our operations.

Thank you for your attention to this matter.

延伸閱讀：曝光菲律賓開雲集團的恐怖黑暗內幕親身經歷願大家警惕

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